First Contact Practitioner
Services
Discover our ARRS-funded First Contact Practitioner services. Our skilled team offers swift access to care for musculoskeletal concerns. Benefit from streamlined assessment and treatment pathways.
First Contact Practitioner
Seamlessly integrating clinical excellence
and operational efficiency.
We ensure quality patient care delivery while optimising your ARRS funding, resources, and streamlining processes. This balanced approach empowers healthcare providers to deliver high-quality services efficiently and effectively.
FCP overview
An FCP service introduces advanced clinical professionals into the frontline, serving as the initial point of contact for patients experiencing musculoskeletal issues or minor illnesses. This innovative approach not only streamlines the healthcare process but also ensures individuals promptly receive specialized care from our MSK Physiotherapists. By leveraging the skills of our FCP Team, patients can expect prompt assessment, accurate diagnosis, and tailored treatment plans.
How do PCNs benefit from FCP Services?
STREAMLINED
PATIENT PATHWAYS
FCPs provide swift assessments and immediate expert intervention, resulting in quicker diagnoses and reduced waiting times.
COST-EFFICIENT
HEALTHCARE
FCP services contribute to cost-effective healthcare delivery, utilising highly qualified clinicians to address common primary care needs.
OPTIMISED GP
WORKLOADS
By introducing FCPs, PCNs can focus on complex cases, enhancing the efficiency of the entire primary care team.
CLINICAL
EXCELLENCE
FCPs bring specialised clinical expertise to the forefront of primary care.
Positive impact of FCP services on patient outcomes,
waiting times, and the overall healthcare system.
98%
of patients re-managed without GP follow-up
Audit January 2024
95%
of patients rated the service as excellent or very good’
Audit January 2024
90%
of available FCP appointments were utilised.
Audit January 2024
98%
of FCP appointments were used for Initial assessments
Audit January 2024
79%
of appointments managed in primary care without the need for onward referral
Audit January 2024
60%
of appointments resulted in the patient being discharged
Audit January 2024
Flexible FCP options
We offer tailored First Contact Practitioner Services to meet GPs and PCNs’ clinical and operational support needs. All FCP Services are delivered by fully qualified clinicians, each offering varying levels of support based on your priorities.
Option one
Emphasis on Clinical Delivery
with Essential Operational
Support
- Prioritises maximum clinician time for direct patient care
- Provides fundamentaloperational support
- Addresses core needs
- Ideal for PCNs seeking maximum clinical support
Option two
Balanced Clinical Delivery
and Operational
Support
- Strikes a balance between clinical and operational needs
- Ensures sufficient clinical time while optimising operations
- Suitable for PCNs willing to slightly reduce clinical hours to enhance operational efficiency
Option three
Clinical Delivery and
Comprehensive
Management Support
- Elevate your practice with fully managed clinical and management support, allowing you to delegate management responsibilities to enhance patient care and operational efficiency
- Ideal for PCNs needing comprehensive support in both clinical and operational aspects.
Get in touch with our team to discuss your options
Visit our FAQ section to find answers to common concerns
about integrating FCP services into your practice.
Our Chartered Physiotherapists offer effective First Contact Practitioner (FCP) and MSK physiotherapy support to Primary Care Networks (PCNs) and Integrated Care Boards (ICB) across the UK.
From Newcastle to Hastings, Wigan to Basingstoke, Response extends excellence nationwide.
Ready to Redefine
your PCN Practice?
Contact our Primary Care Service Director, Richard Kendall, to explore how FCPs can enhance patient care, optimise workflows, and position your network at the forefront of modern, patient-centric primary care.