Your Trusted Partner for
Primary Care

Flexible, cost-effective FCP & AQP physiotherapy solutions integrated within primary care settings.

MSK Clinical Excellence
Seamless Integration
Efficient Service Delivery
Virtual Capabilities
Patient-Centered Care

At Response Primary Care, we lead the way in NHS provision, delivering outstanding ARRS-funded healthcare solutions across the nation.

With over two decades of expertise as an MSK physiotherapy provider to the NHS, our team of dedicated chartered physiotherapists is committed to delivering exceptional care in support of Primary Care Networks (PCNs)

Welcome to
Response Primary Care

In the UK, 30% of all GP appointments are related to musculoskeletal (MSK) issues. With our First Contact Practitioners seamlessly integrated into GP practices, we create a streamlined and effective MSK pathway, resulting in improved outcomes for patients and significant benefits for GP practices.

Alternatively, you can make use of our NHS referral system via Any Qualified Provider (AQP) for MSK Physiotherapy. At Response Primary Care, we are dedicated to optimising healthcare delivery for a healthier community.

Why choose
Response Primary Care Services?

Since 2005, our nationwide team of clinicians has been involved in MSK physiotherapy and providing NHS services. This extensive experience brings unparalleled expertise to Response Primary Care.

EXTENSIVE EXPERIENCE IN PROVIDING NHS PHYSIO SERVICES
NETWORK OF EXPERIENCED CLINICIANS
VIRTUAL, FACE TO FACE, & EXTENDED ACCESS OPTIONS
FULLY COMPLIANT WITH CQC REQUIREMENTS
IN-HOUSE RECRUITMENT, INDUCTION & GOVERNANCE
FLEXIBLE SERVICE & MANAGEMENT FEE OPTIONS
ONGOING FOCUS ON STAFF TRAINING & DEVELOPMENT
DATA DRIVEN OUTCOMES SUPPORTING PCN’S

Supporting the long term plan

98%
of patients re-managed without GP follow-up
Audit January 2024
95%
of patients rated the service as excellent or very good’
Audit January 2024
90%
of available FCP appointments were utilised.
Audit January 2024
98%
of FCP appointments were used for Initial assessments
Audit January 2024
79%
of appointments managed in primary care without the need for onward referral
Audit January 2024
60%
of appointments resulted in the patient being discharged
Audit January 2024

Working with us

At Response Primary Care, we prioritise strong partnerships with the NHS and PCNs to ensure optimal healthcare outcomes. Through transparent communication, we involve you in decision-making, fostering trust.

With a data-driven approach, we maintain service quality and swiftly adapt to evolving trends and population needs and our ISO certification guarantees adherence to best practices, enabling us to respond promptly to legislative changes.

We cultivate a happy and motivated workforce through our staff contact and appraisal process, while our training and development matrix retains and nurtures top clinicians.

Committed to innovation, we lead in technology, research, and medical practices, consistently updating to provide you with the best experience.

Feedback from our PCN partners

A very approachable and easy organisation to work with...

“We have found Response Physio & Sports Therapy to be a very approachable and easy organisation to work with, delivering first contact physio (FCP) service to our 125,000 patients. The staff and most importantly patients have offered very positive feedback.”

Dr Matthew Jelpke

Clinical Director, Rushcliffe PCN

Feedback from our PCN partners

Complete, attentive, and well-supported service

“We have been working with response for over 3 years. Their service has been complete, attentive, and well-supported. Simply, working with the Response team has been one of the easiest parts of my role as a PCN CD, and provided a resource to our practice teams and patients that is helpful and valued..”

Hussain Gandhi

Clinical Director, Nottingham City East

Feedback from our PCN partners

I would recommend the service from Response

“The management team are very accommodating, always looking for ways to improve services to patients and working well with the GP practices, to ensure the service offer is efficient, effective and cost effective.

Response have been responsive increasing capacity within relatively short timescales, and worked well with us, as commissioners when changes have been required. We now have a joint injection service within the service offer, and are looking to extend this to increase the offer with prescribing physiotherapist.”

Liz Harris

Clinical Development Lead, Rushcliffe PCN

Feedback from our PCN partners

I would have no problem recommending the RESPONSE FCP team to any PCN

“We have worked with RESPONSE FCP service for about 18 months now and have had an exceptionally positive experience.  They offer a very professional and supportive service, from onboarding, to training and advertising materials, through to regular reviews to ensure maximum utilisation.

Our physiotherapist has become a well respected and valued member of our team whose expertise has been very well received by patients and staff members alike.”

Kerry Rushton

Head of Primary Care and Digital & Transformation Lead, Medway

Our Chartered Physiotherapists offer effective First Contact Practitioner (FCP) and MSK physiotherapy support to Primary Care Networks (PCNs) and Integrated Care Boards (ICB) across the UK.

From Newcastle to Hastings, Wigan to Basingstoke, Response extends excellence nationwide.

Join our team!

Explore opportunities to join our friendly team at Response Primary Care.

We are committed to delivering exceptional patient care and welcome passionate physiotherapists to make a positive impact in a collaborative setting.

Ready to transform your
Primary Care services?

Contact us today to learn how Response Primary Care can maximise ARRS funding and deliver exceptional patient care, taking the first step toward achieving Primary Care Excellence.

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